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VPN Access

To request VPN access, please fill out the DocuSign form linked here: VPN Request Form  Please notify your supervisor that they will be receiving t

3,734
(5)
Using DCNR's Cerberus FTP Website

Access the DCNR Cerberus FTP site at the following link. https://dcnrftp.ndep.nv.gov   Please submit a helpdesk ticket to request login information.   See the link be

760
(0)
When opening word file gets "word could not create the work file. check the temp environmental variable"

Error: 'Word could not create the work file. Check the temp environment variable.' What is the simplest way to resolve this please! Access is denied Fix: turn off  the preview pane in file expl...

304
(0)
Teams Creation

Please send your Teams request with the following to the helpdesk or submit a ticket with the following: Team Name 2 Owners   ***The owners can then add team members*** The team will show up...

153
(2)
Avaya VOIP user guide

Please see the user guide at the link below: Avaya VOIP User Guide

204
(2)
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VPN Access

Category: Knowledgebase

To request VPN access, please fill out the DocuSign form linked here: VPN Request Form  Please notify your supervisor that they will be receiving this form.  Leave Pg 2 blank. To request VPN access f...

3,734
(5)
Scheduling Conference Rooms

Category: Email

Conference Room Scheduling Procedure Important: Always schedule from your own personal calendar (not from the Conference Room calendar). Important: Drawing your attention to Step 8, if you do not li...

835
(4)
Using DCNR's Cerberus FTP Website

Category: Knowledgebase

Access the DCNR Cerberus FTP site at the following link. https://dcnrftp.ndep.nv.gov   Please submit a helpdesk ticket to request login information.   See the link below for a quick reference gui...

760
(0)
***PHISH ALERT BUTTON***

Category: FAQ

KnowBe4 PHISH ALERT Outlook Add-in. This add-in does not replace your ability to whitelist/blacklist emails through Barracuda; instead it allows you to report the emails that come through that you fi...

132
(1)
SDE connection requirements: SQL Server Client

Category: GIS

The SDE databases (VECTOR, RASTER, AML_VECTOR, SMOKE_MANAGEMENT) use SQL Server as the database platform.  In order for ArcGIS Desktop applications (ArcMap and ArcGIS Pro) to connect to the SDE,...

29,212
(1)
Setting up Email on a mobile device

Category: Email

Important: The State Policy for Mobile Device Management requires an 8-character phone passcode and it adds the ability to remotely wipe the device.  Entering your passcode incorrectly 10 times will a...

2,623
(3)
NDWR - Forms - Customer cannot save and continue

Category: Web Browsers

forms.water.nv.gov - if customer tries to save and continue, it doesn't work.  Most of the time it's because the customer has tried to copy and paste and there is some content that the page doesn't l...

122
(0)
Insecure Downloads Blocked

Category: Web Browsers

Security features in web browsers may prevent downloading files such as PDFs from certain state/internal websites.  The site may prompt with an error that an insecure download was blocked, but may all...

744
(2)
Using the Teams Devices in Conference Rooms

Category: Video-Teleconference

Attached is a guide for hosting meetings using the Teams Rooms devices available in many conference rooms.  

272
(4)
Public Meetings in the Bryan Building – Notifying Support Staff

Category: Email

  Public Meetings in the Bryan Building – Notifying Support Staff   For any meeting being held in the Bryan Building which has members of the public attending in person, please follow the procedure...

436
(2)
Barracuda Email Security Service

Category: Email

Attached are the instructions for using the Barracuda Email Security Service. This email security service offers several features that will bring a higher degree of protection against spam, malicious...

361
(0)
Avaya VOIP user guide

Category: Knowledgebase

Please see the user guide at the link below: Avaya VOIP User Guide

204
(2)